Introducing Ontology-based Skills Management at a Language Insurance Company
نویسندگان
چکیده
Knowledge Management (KM) has become an important success factor for enterprises in virtually all areas during the last decade. IT-supported KM solutions are built around some kind of organizational memory that is structured according to an ontology. We present a methodology for application-driven development of ontologies that is instantiated by a case study, viz. the introduction of an ontology-based skills management system at Swiss Life and the lessons learned from the utilisation of the methodology.
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